Have you purchased a product from our store and want to exercise your legal right of withdrawal? You can do so using the form below.

Under applicable consumer law, customers in eligible countries often have the right to withdraw from a purchase within 14 days of receiving the order. Certain conditions and exceptions apply.

To start, please enter your full name, order number, and email address. After submitting the form, we will ask you to confirm your request. You will then receive an email from us confirming receipt of your withdrawal request.

Please note that submitting a withdrawal request does not automatically entitle you to a refund. Each request is assessed according to applicable consumer law and our Return and Refund Policy.

Do you have any questions about your order or your rights? Please consult our Frequently Asked Questions or contact our customer service at info@lumoira.co.