Privacy policy
Privacy Policy
Welcome to our privacy policy! Here you will read how we collect, use, and share your personal information when you use our website www.lumoira.co visits or makes a purchase.
Personal information we collect
When you www.lumoira.co visits, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we collect information about the individual web pages or products you view, which websites or search terms referred you to www.lumoira.co have referred and information about your interaction with our website. We refer to this automatically collected information as "Device Data".
We collect Device Data using the following technologies:
"Cookies" are data files placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable them, you can http://www.allaboutcookies.org visits.
"Log files" track actions that occur on www.lumoira.co occur and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to store information about how you interact with www.lumoira.co browse.
When you make or attempt to make a purchase through www.lumoira.co, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Data".
When we talk about "Personal data" in this privacy policy, we mean both Device Data and Order Data.
How do we use your personal data?
We generally use the Order Data we collect to fulfill orders placed through www.lumoira.co placed (including processing your payment details, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Data to:
Communicate with you; Check our orders for potential risks or fraud; and Provide you, when in accordance with the preferences you have shared with us, with information or advertising about our products or services.
We use the Device Data we collect to help us screen for potential risks and fraud (in particular your IP address), and more generally to improve our website www.lumoira.co to improve and optimize (for example by generating analytics about how our customers browse and interact with www.lumoira.co and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Data with third parties to help us use your Personal Data as described above. For example, we use Shopify to power our online store. You can read more here about how Shopify uses your Personal Information: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers www.lumoira.co use. You can read more here about how Google uses your Personal Information: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Data to offer you targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we follow the data collection and usage practices of www.lumoira.co do not change when we see a Do Not Track signal from your browser.
Your Rights
If you are a resident of Europe, you have the right to access the personal information we hold about you and to request correction, update, or deletion of your personal information. To exercise this right, you can contact us using the contact details below.
If you are a European resident, we also note that we process your information to fulfill contracts we may have with you (for example, if you place an order through www.lumoira.co, or otherwise to pursue our legitimate business interests as described above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through www.lumoira.co, we retain your Order Data for our records, unless and until you request us to delete this information.
Changes
We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy policy, for questions, or to file a complaint, please contact us via email: support@lumoira.co
Our customer service is available from Monday to Sunday from 8:00 AM to 5:00 PM.
You can contact us via:
Email: support@lumoira.co
We respond within 24 hours.
For other questions, please refer to our frequently asked questions page.