Did you purchase a product from our store and would you like to exercise your statutory right of withdrawal? You can arrange this using the form below.

Under applicable consumer legislation, customers in eligible countries often have the right to withdraw from a purchase within 30 days of receiving the order. Certain conditions and exceptions apply.

To begin, enter your full name, order number, and email address. After submitting the form, we will ask you to confirm your request. You will then receive an email from us confirming receipt of your withdrawal request.

Please note that submitting a withdrawal request does not automatically entitle you to a refund. Each request is assessed in accordance with applicable consumer legislation and our Return and Refund Policy.

Do you have any questions about your order or your rights? Please consult our Frequently Asked Questions or contact our customer service team at support@lumoira.co.