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Winkelwagen

Je winkelwagen is leeg

Shipping policy

 Shipping and Delivery Time:

  1. Processing time: Orders are generally processed within 2 business days after receipt of payment, unless otherwise stated on the product page. Our business days are Monday through Friday.
  2. Delivery time to the Netherlands, Belgium, Spain, Italy, Ireland, Portugal, and the United States: Delivery to the Netherlands, Belgium, Spain, Italy, Ireland, Portugal, and the United States takes 4 to 6 business days.

Netherlands, Belgium, Spain, Italy, Ireland, Portugal, United States: The total delivery time is 5 to 8 business days.

Shipping Method:

  1. We ship all orders with DHL, our standard and only shipping partner for the Netherlands, Belgium, Spain, Italy, Ireland, Portugal, and the United States.

Free Shipping:

  1. We offer free shipping on all orders within the Netherlands, Belgium, Spain, Italy, Ireland, Portugal, and the United States.

International Shipping:

  1. We ship only to the Netherlands, Belgium, Spain, Italy, Ireland, Portugal, and the United States.

Order Tracking:

  1. Tracking: Once your order has been shipped, you will receive an email containing a DHL tracking number and instructions for tracking the progress of your order.

Product Not Received:

  1. If you have not received your order within the stated delivery time, please contact us immediately at support@lumoira.co. We will investigate the issue and provide an appropriate solution.

Return Policy:

  1. Period: We accept returns within 30 days of receiving the order.
  2. Conditions: Returned products must be unused and in their original packaging. Damage to used items does not qualify for a return.
  3. Contact: Contact us before returning a product. We will provide instructions and arrange the return shipment.

Damaged or Defective Products:

  1. Reporting: Please report any damage or defects within 30 days of receipt. We offer free replacement only.

Contact Information: